Refund Policy

Returns

At Overjoyz we value our customers and give them full peace of mind with a 1 week return period if their product isn't as described. 

Our policy lasts 1 week after your order has been delivered. If 1 week has gone by since your product(s) were delivered, then we will NOT be able to offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. 

• Step 1: Email Overjoyz (info@overjoyz.com) and send us photos as well as a quick explanation of what is faulty about the product or why it doesn't meet your expectations.
• Step 2: We will confirm the receival of your returns request, and forward your photos and comments to the appropriate manufacturer.
• Step 3: Our manufacturer will send us their comments regarding the fault, we then work with you to find the best solution to keep you happy. Each case is different, however, one of the following options will be granted for you and you get to decide which outcome you prefer:

1. We send you a new product immediately
2. We send you a free gift from our store of equivalent value
3. In most cases, you won't need to return the product and get to keep it as a spare or gift!
4. Full money refund

Please note, for full refunds, customers have to pay return shipping if the product doesn't have a clear fault or manufacturing defect proven with photos or videos.

  Order Cancellation

• Orders can be canceled free of charge within 12 hours of the order being placed. Our team works internationally, 24/7 which means we're always packing and getting orders ready for dispatch. If you don't contact us quickly enough we will have already processed it for delivery.
• Orders cannot be canceled after 12 hours because our team will have automatically packed and dispatched them for you. If you'd like a refund we must wait for the product to arrive first, and we can begin the process from there. Unfortunately, it is impossible for us to intercept a package that has already been dispatched.